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Sitti Hidayatul Hikma Project Management Officer
Project Management Officer • IT Services & Delivery Governance

Precision in Project Governance,
Certainty in Delivery.

Spearheading end-to-end IT project lifecycles across Application Development, Core Microsoft Infrastructure, and Managed Services.

Based in Jakarta, Indonesia. Delivering actionable intelligence through Power BI, maintaining 98%+ SLA compliance, and bridging cross-functional engineering teams with executive business objectives.

View Career Timeline (+62) 857 0880 5837
5+
Years IT PMO
98%
SLA Compliance
95%+
On-Time Milestones
6+
Projects / Month
Professional Overview

Ensuring Projects Meet Strict Timelines, Budgets, and Rigorous SLA Standards.

Highly skilled and results-driven Project Management Officer with 5 years of proven IT services expertise spanning Application Development (enhancement and maintenance of digital and web platforms), Infrastructure Solutions (Microsoft enterprise environments and core network infrastructure), and Managed Services.

Adept at orchestrating end-to-end lifecycles from planning, WBS formulation, and risk mitigation to client sign-off (BAST) and invoicing. Renowned for maintaining 99% reporting data consistency via Power Pivot and Power BI dashboards, while serving as the strategic coordination bridge between System Analysts, Developers, QA/Technical Writers, and executive stakeholders.

Risk & Change Control
Mitigating dependencies & scope creeps systematically.
BAST & Compliance
Flawless documentation enabling timely invoicing cycles.
Core Practice Areas

IT Service Domains

Comprehensive governance tailored to distinct technology pillars.

Full SDLC Management

Digital & Web Application Enhancements

Steering the enhancement and maintenance of modern web and digital applications. Driving sprint backlogs, feature integrations, code optimizations, and security patches between developers, QA testers, and business analysts.

Feature Integration Performance Tuning Security Patch Governance API Documentation
PMO Impact
Zero scope creep via strict Jira milestone governance.
Visio architectural workflow mapping for client clarity.
Toolkit & Methodology

Technical & Governance Proficiency

Tools, analytics engines, and standardized workflows applied across client projects.

Data & Executive Reporting

Transforming complex raw metrics into actionable leadership insights.

Power BI Dashboards Power Pivot Modeling Advanced Excel 99% Consistency

Project Tracking & Control

Work breakdown structures, milestone dependencies, and velocity tracking.

Microsoft Project Jira Software Trello Kanban Excel Schedulers

Workflow & Architecture Viz

Translating abstract technical processes into crystal-clear flowcharts.

Microsoft Visio System Flowcharts Infra Topologies Cross-Team Alignment

Delivery Frameworks

Blending Agile speed with Waterfall milestone predictability.

Agile / Scrum Waterfall SDLC Sprint Ceremonies Stage-Gate Reviews

Collaboration & Audits

Centralized traceability, document versioning, and team communications.

SharePoint Repositories Microsoft Teams Meeting Minutes (MoM) Audit Records

Technical Documentation

Complete handover packages, ERP (SAP) guides, and acceptance sign-offs.

BAST Formal Handover SAP / ERP User Guides Release Notes API Docs
Proven Track Record

Professional Experience

Documented career journey spanning banking rescues, enterprise MSP, and service desk operations.

Jan 2026 – Jun 2026 Remote • Jakarta, Indonesia

Freelance Assistant Project Manager – Banking Projects

Financial Services Sector

  • Defined clear project scope, objectives, milestones, resource assignments, and budget allocations.
  • Monitored progress rigorously via Jira and advanced Excel workbooks, ensuring zero schedule divergence.
  • Managed project risks, cross-team dependencies, and formal change requests (CR) with banking partners.
  • Developed and submitted executive status reports, meeting minutes, and formal BAST documentation for client billing.
Key Turnaround Achievement:

Successfully rescued and delivered a high-stakes banking project that had been stalled and delayed for 6 months prior, breaking it down into manageable sprint phases and restoring client stakeholder confidence.

Sept 2023 – Dec 2025 Strategic Development

Career Break & Entrepreneurial Venture

Took a planned sabbatical to attend to family commitments while actively sustaining professional growth through online business coursework. Concurrently founded and operated a boutique hijab fashion business, gaining direct commercial experience in customer relationship management (CRM), inventory tracking, and operational cash flow.

Jan 2021 – Aug 2023 Jakarta, Indonesia

Associate Project Manager

PT Kairos Utama Indonesia

  • Project Lifecycle Ownership: Governed multiple concurrent IT projects from initiation to closure, controlling budgets, WBS, and schedules using MS Project and Excel models.
  • Cross-Functional Coordination: Synchronized System Analysts, Developers, and QA/Technical Writers with external clients in English and Bahasa via MS Teams and SharePoint.
  • Technical & Business Alignment: Translated complex client specifications into actionable engineering deliverables and Visio architecture diagrams.
  • Multi-Domain Supervision: Handled web enhancement sprints, Microsoft Infrastructure solutions (AD, Exchange, SQL Server), and multi-tiered IT Helpdesk squads.
  • Reporting Analytics: Built Power BI and Power Pivot models for real-time budget burn rate and SLA tracking.
6+ Projects/Mo
100% on-time docs
98% SLA
Managed Services compliance
99% Consistency
Power Pivot data audits
Apr 2019 – Dec 2020 Jakarta, Indonesia

IT Project Administrator

PT Kairos Utama Indonesia

  • Supported Project Managers in tracking scope based on approved Work Orders and Statements of Work (SOW).
  • Monitored dependencies and maintained project risk registers via Excel trackers and internal performance apps.
  • Maintained flawless documentation pipelines (BAST, status reports, change logs) within SharePoint and Power BI.
  • Conducted internal training workshops on advanced Excel and Power BI to upskill team reporting quality.
Delivered 95%+ of projects on time 100% Documentation Standard
Apr 2018 – Mar 2019 Jakarta, Indonesia

Technical Writer – L2 Service Desk Pertamina

PT Kairos Utama Indonesia

  • Authored and maintained comprehensive user guides, system manuals, API documentation, and release notes for ERP (SAP) and non-ERP applications.
  • Managed L2 incident queues, coordinated ticket distribution, and verified incident resolution with engineering.
  • Supported Microsoft infrastructure administration (Windows Server, AD/DNS, DHCP, Exchange, SQL Server).
Closed 800–1,000 Service Desk tickets / month 15+ Tech Docs Resolved / Mo
Academic Foundation

Education & Scientific Rigor

Bachelor of Science in Physics

Major in Electronic Instrumentation

Padjadjaran University (UNPAD)

Bandung, Indonesia • Aug 2013 – Aug 2017

Rigorous training in quantitative analysis, experimental data modeling, electronic instrumentation circuits, and systematic problem solving—providing the logical foundation for complex IT systems architecture and data governance.

Communication

Language Fluency

Bahasa Indonesia Native
English Intermediate (Professional Working)

Regularly conducts stakeholder meetings, client reporting, and documentation in English.

Get in Touch

Let's Discuss Project Opportunities

Available for PMO leadership, project management consulting, and IT governance roles.

Direct Email
sittihhikma@gmail.com
Phone / WhatsApp
(+62) 857 0880 5837
Location
Jakarta, Indonesia

Send a Message